Pro-ficiency Soars with TESTRIQ: Precision QA Documentation and Rigorous Testing Redefine Software Development

Pro-ficiency Case Study


Client: Pro-ficiency | ProPatient | ProCT
Industry: Healthcare
Duration: 45 Months

Client Background

Pro-ficiency is a leading software development company specializing in productivity applications for businesses. With a commitment to innovation, Pro-ficiency embarked on the development of an upgraded version of its flagship application to meet the evolving needs of its diverse user base.

Client Requirement

Pro-ficiency recognized the critical importance of quality assurance (QA) in ensuring the success of their upgraded application. In addition to rigorous testing, the client sought a QA partner capable of creating comprehensive project and QA documentation. The client emphasized the need for detailed documents that would serve as a reference throughout the project lifecycle and facilitate compliance with industry standards.


  1. Document Creation: The client required a suite of project-level documentation, including a Functional Specification Document (FSD), Help Document, and a set of QA documents such as a Test Plan, Requirements Traceability Matrix (RTM), and detailed Test Cases.

  2. Compliance: Pro-ficiency aimed to achieve compliance with industry standards and regulations. This necessitated meticulous documentation and adherence to best practices in QA.


Our team at TESTRIQ partnered with Pro-ficiency to address their specific requirements. The following steps were taken to deliver a comprehensive solution:

  1. Project Level Documentation:
    •  Functional Specification Document (FSD): A detailed FSD was created to outline the upgraded application’s features, functionalities, and expected behaviour.

    •  Help Document: An easy-to-understand Help Document was developed to assist end-users in navigating and utilizing the new features seamlessly.

  2. QA Documentation:
    • Test Plan: A comprehensive Test Plan was crafted, outlining the overall testing strategy, scope, objectives, resources, and schedule.

    • Requirements Traceability Matrix (RTM): An RTM was established to ensure that each requirement outlined in the FSD was covered by corresponding test cases, providing a clear link between requirements and test coverage.

    • Test Cases: Detailed test cases were created to systematically validate each aspect of the application, ensuring thorough testing coverage.

  3. QA and Testing Activities:
    • Our team assumed responsibility for executing the QA and testing activities outlined in the Test Plan.

    • Regular communication and collaboration with Pro-ficiency’s development team ensured seamless integration of QA activities into the development lifecycle.


Documentation for Reference: The created documents served as a comprehensive reference throughout the project, aiding developers, testers, and other stakeholders in understanding and executing their roles effectively.

  1. Achieved Compliance: By following industry best practices and creating detailed documentation, Pro-ficiency successfully achieved compliance with relevant standards and regulations.

  2. High-Quality Application: The rigorous QA and testing activities, coupled with the comprehensive documentation, contributed to the delivery of an upgraded application of exceptional quality.


The collaboration between Pro-ficiency and TESTRIQ not only met the client’s immediate QA needs but also established a foundation for future projects. The seamless integration of documentation and testing activities significantly contributed to the successful development and launch of Pro-ficiency’s upgraded application, enhancing the overall efficiency and reliability of their software offerings.